Frequently Asked Questions

Add the items you want to your cart and go to checkout, where you enter your delivery address and pay. You'll get a confirmation email once the order is placed, and a second one with tracking details when it ships.

We work with brands directly and buy in bulk, which removes the distributor and retailer margins that normally sit in a product's price. Every product page shows the brand's listed MRP next to what you pay, with the exact difference. There's a fuller explanation on our How DealDrop Works page.

Not usually at the same price. We buy a fixed quantity, and once it's gone the product is marked sold out. If a brand runs again with us it will appear as a new deal.

Yes. Everything we sell is sealed, genuine stock sourced from the brand, and it carries the same brand warranty it would if you bought it anywhere else.

No. We currently ship within India only, through registered domestic courier companies. Coverage is limited to the areas our courier partners serve, so a small number of pin codes may not be serviceable.

We hand your order to our courier partner within 3 working days of receiving it. Delivery after that typically takes 5 to 7 business days depending on your location. We can only guarantee the dispatch window — the delivery leg is with the courier.

Delivery charges are shown at checkout before you pay. Some deals include free delivery, and where that applies it's marked on the product page.

UPI, and credit and debit cards on the VISA, Mastercard and RuPay networks. Payments are processed by Razorpay and Cashfree.

Yes. Card and UPI details are handled entirely by our payment gateways, Razorpay and Cashfree, over an encrypted connection. We never see or store your card number.

Indian rupees (₹) only. All prices shown on the site are the final rupee amount, inclusive of taxes.

Tell us within 24 hours of receiving it and send a photo of the damaged item. We'll cancel that order and send a replacement. Photos matter here — we need them for the courier claim.

Let us know as soon as you spot it. We'll arrange a pickup of the incorrect item from your address and ship the correct one to you.

Yes, as long as it hasn't shipped yet. Email support@freekaamaal.com with your order number and we'll cancel it and refund you. Once an order is with the courier we can't pull it back.

Email dealdrop@freekaamaal.com or WhatsApp +91 120 4290234, Monday to Friday, 9am to 6pm IST.