At FreeKaaMaal.com (Woost Internet Pvt Ltd) we strive to ensure your complete satisfaction with every purchase. We understand that sometimes you may need to return or cancel an order. Here's a summary of our cancellation, refund, and return policies:

1. Order Damaged When Received

If you receive a damaged product due to shipping or handling:

• Notify us within 24 hours of receiving the order.
• We will cancel your order and replace it with a new one.
• Please provide photos of the damaged item for our records.

1. Incorrect Items Received

If you receive items different from what you ordered:

• We will arrange to pick up the incorrect items from your address.
• We will ship the correct items to you as soon as possible.
• Please notify us immediately upon discovering the error.

1. Cancellations

To cancel an order that hasn't been shipped:

• Contact our customer support team at support@FreeKaaMaal.com.
• We will process the cancellation and refund within 48 business hours.
• Refunds will be made to the original payment method.
• For credit/debit cards or net banking, refunds may take 2-7 business days to reflect in your account.
• For cash on delivery orders, we'll initiate a bank transfer to the details you provide.

1. Returns and Replacements

Our return policy allows you to return or exchange products within 5 days of delivery:

Step 1: Contact our Customer Support team via email (support@FreeKaaMaal.com) within 5 business days of receiving the order.

Step 2: Provide your order ID details and your request to return/replace/refund your order. Include an image of the product and the invoice.

Step 3: We will arrange to pick up the products within 2-4 business days. Refunds or replacements will be processed only if the products are received in their original packaging with seals, labels, and barcodes intact.

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse.
• Returned without original packaging or if original packaging is damaged.
• Serial number is tampered with.
• Product is used or altered.
• If the request is initiated after 5 business days of order delivery.
• Free products provided by brands.

Categories not eligible for return:

• Customized products
• Personal care appliances and hygiene products
• Certain categories of body care and baby care products

1. Refunds

For approved returns:

• Refunds will be processed within 48 business hours of receiving the returned products.
• For card or net banking payments, refunds will be made to the original payment method.
• For cash on delivery orders, we'll initiate a bank transfer to the details you provide.
• Refunds may take 2-7 additional business days to reflect in your account.

1. Partial Returns

You can return one or more products from a multi-item order. However, any returned product must include all components and free gifts received with it.

1. Free Gifts

If you return a product that came with a free gift, you must return the free gift as well.

1. Special Promotions

During certain marketing campaigns or sale periods, special return/exchange/refund rules may apply. Please check the promotion details or contact customer support for clarification.

For any queries or to initiate a return/refund, please contact our customer support team at:

Email: support@FreeKaaMaal.com  Address: H102, Sector 63, Noida, Uttar Pradesh - 201301, India

We reserve the right to modify this policy at any time. Any changes will be posted on this page.

Last updated: 20th August 2024